Emergency and Support Center

We are with you 24 hours a day, 7 days a week, anywhere in the world. Your safety is our priority.

Immediate Attention Channels

Microsoft Teamsasistencia.internacionalVideocall

1
Immediate Contact
Contact the central office within the first 24 hours of the event occurring.
2
Identification
Have your voucher number or ID ready.
3
Follow Instructions
Our team will coordinate the medical service or necessary assistance immediately.

Note: In case of a life-or-death emergency, go to the nearest health center and notify us as soon as possible.

24/7 assistance in your language

Call toll-free from landlines in the local country.

If you contact the central office first, we handle direct payment to the provider. In exceptional cases, a refund may apply.

You have a 24-hour period to notify the event. If it is a critical situation, prioritize care and call us as soon as possible.

Yes, we have bilingual operators and specialized translators to assist you in your native language at any hospital.

It covers medical, dental emergencies, sanitary transfers, and legal assistance, according to the limits of your contracted plan.